The Energy & Water Ombudsman NSW (EWON) is an independent body that can assist consumers who are having problems with their energy or water providers. They investigate and resolve complaints by working with each party to understand their perspective and consider relevant laws and codes, good industry practice and what is fair and reasonable in the circumstances.
On the third Tuesday of every month, the Energy & Water Ombudsman NSW (EWON) invites Penrith residents to a FREE community Bring Your Bills Day.
This event provides face-to-face assistance for residents who are having problems with their energy or water provider. EWON can help with high bills, payment difficulties, disconnection, switching retailers and more.
At the Bring Your Bills Days EWON’s Investigations Officers, often aided by interpreters, assist with setting up payment plans, having rebates customers are eligible for applied to their account, accessing emergency payment assistance and talking to providers to resolve issues.
EWON can also refer customers to government agencies and community organisations on the day for support with health, housing, legal or financial problems.
Everyone is welcome to attend the Penrith Bring Your Bills Day. Customers are asked to bring along current and past electricity, gas and water bills, any letters from retailers, Centrelink Health Cards, and any other concession cards.
Venue: St Vincent de Paul Society Penrith Community Hub, 7/308 High Street Penrith
When: Third Tuesday of each month
Time: 9.00am – 3.00pm
RSVP: To book, call St Vincent de Paul on 02 8861 9770 and ask for an appointment to see EWON.
For more information, download Bring Your Bills Day Flyer.
Written by Jillian Lee Allport – Communication Officer, Energy & Water Ombudsman NSW