Parenting Facilitator

Parenting Facilitator

Part Time (21 hours week) – Cranebrook Location | $46.77 – $53.50 per hour + Salary Packaging + Super + Above Award Conditions (Salary dependent on experience and qualifications)

Closing Date for Applications:  5pm Wednesday, 17 July 2024

Make a big and direct impact right into the heart of families – by sharing the proven skills and tools to better family functioning, confidence, and enjoyment of parenting.


The Project aims to give parents increased confidence and enjoyment of parenting through the provision of evidence-based parenting programs delivered accessibly, and without judgement.

NCNS have been providing parenting programs for many years, and there is strong demand in Penrith. This is highly rewarding work, where an intervention can have significant and lasting impacts on family functioning.

Programs include, but are not limited to, Triple P, Circle of Security, Keeping Children Safe, Black Box Parenting. Other programs can be included to meet community need.

Your background may be in casework, education, or any of the human services. You’ll have demonstrated group facilitation skills, and a clear passion, energy and belief in the opportunity to affect change. You’ll also be approachable, and readily able to engage with all parent/carers – including Aboriginal families, fathers, and families from culturally diverse backgrounds. You understand the value of evidence-based and evidence-informed programs and are able to maintain high fidelity adherence to the program’s model. This does not limit the potential for innovative practice.

Intake support is available, although initial engagement (a phone call) is a good practice component that usually results in improved attendance and completion rates. An online parenting forum has been developed to maintain links with parents after course completion, and to create a shared space for parents. There is some capacity to work one-one with individual parents who may need more intensive support than is possible via the group sessions. Those sessions would be offered on a limited basis and always in NCNS facilities.

Through the broader NCNS service system, and our many partners – there are referral pathways that for parents requiring additional support. This role has no family support or casework component. The focus is solely on making purposeful connections with parents seeking support and delivering high quality parenting programs. There is room for innovative practice along the way.

Position Purpose

  • Provide evidence-based and evidence-informed structured parenting programs.
  • Provide support to Communities & Children team in delivery of events.
  • Contribute to the key principle of maintaining a Child Safe environment.

Key Relationships

  • This position reports to the Program Manager – Communities & Children.
  • This position works closely with Community Development workers and Aboriginal Child & Family Workers.

Primary Responsibilities and Tasks

  • Understand the philosophy, approach and curriculum of the various parenting programs.
  • Deliver parenting programs in an engaging, professional, dynamic and effective way.
  • Willingness to undertake training for new or different parenting programs.
  • Maintain high fidelity adherence to the evidence-based program’s models.
  • Establish a safe and engaging environment during the workshop for parents to discuss their experiences, reflections, struggles and questions. Provide guidance based on the content of the course.
  • Provide referral options and pathways for parents requiring additional support.
  • Engagement with parents prior to the program is often required (by phone).
  • Develop, support and maintain links with local agencies, including attendance at interagencies working with other service providers to develop the community capacity of the area.
  • Maintain the Parenting in Penrith Facebeook site as a forum and shared space for parents.
  • Support Breakfast Club one morning per week.

General Responsibilities and Tasks

Teamwork, Staff performance and development

  • Work cooperatively and collaboratively with all NCNS team members.
  • Attend all scheduled meetings with your team.
  • Regularly report to your direct supervisor on team issues such as resourcing needs, performance, training/development, disciplinary action, leave, Work, Health & Safety issues and so on.
  • Participate in training and development as required.
  • Attend internal and external supervision sessions as required.
  • Adhere to the policies and procedures of NCNS, including the Code of Conduct and the Code of Ethics.


  • Maintain administrative workload – case notes, client and activity data.
  • All TEI documentation and data entry to be updated in the NCNS Database on a weekly basis.
  • Work within a defined budget.

Work Health & Safety

  • Comply with the Work Health Safety Act 2011, the Work Health Safety Regulation 2011 and any Codes of Practice.
  • Take all reasonable care to protect the health and safety of yourself and others.
  • Contribute to the identification, recording and management of incidents, accidents and hazards in accordance with established policies and procedures.
  • As far as is reasonable and practical, ensure that the workplace, work premises, work practices and plant and equipment used by staff, contractors, clients and visitors are without risk to health and safety.

Selection Criteria

Qualifications and background experience 


  • Tertiary qualifications in any of the human services, education, social work, or related areas

Knowledge, Skills and Abilities

  • Minimum 3 years’ experience in casework, group facilitation, structured family support programs, therapeutic, education or related areas
  • Demonstrated understanding of evidence-based programs, and their implementation
  • Demonstrated experience of engagement with a broad client base – including men, Aboriginal and culturally diverse communities
  • Demonstrated advanced group facilitation skills
  • A current driver’s license and access to a comprehensively insured vehicle
  • Strong organisation and time-management skills
  • A flexible and adaptable approach to team work
  • The ability to work independently as well as part of a team

Personal qualities / attributes

  • A good listener, with compassion and empathy for others
  • A strong social conscience and commitment to the principles of social justice
  • An interest in the value of neighbourhood centres as accessible hubs for the whole community.

Please send your resume; a brief paragraph (in total), or dot points, addressing the Selection Criteria; the Job Application form completed – including your referees.



  1. Fill in the Job Application Form contained in the JOB PACK.
  2. Attach a copy of your current Resume
  3. Write a brief response to the Selection Criteria
  4. Email or post your Job Application Form, Resume and Selection
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